When should a manager be notified?

A manager should be notified when there are angry or violent guests because it is crucial for the safety and well-being of both staff and customers. This situation requires immediate action to de-escalate potential conflicts and ensure that all individuals in the restaurant feel secure. Managers are trained to handle such scenarios effectively, often having protocols in place for addressing disturbances, managing guest complaints, and maintaining a positive environment in the restaurant.

In contrast, while a busy restaurant may require additional staffing or adjustments to flow, it does not necessarily require managerial intervention unless it escalates to an issue impacting service quality. Requests for special dishes can usually be handled by the kitchen staff and do not necessitate management involvement unless they involve significant concerns. Routine complaints are typically within the purview of the front-of-house staff, who can often resolve them without needing to escalate the issue to a manager. Therefore, the urgency and potential risk associated with angry or violent guests make it critical to involve a manager in those situations.