What should you do while walking guests to their table?

Making conversation and smiling while walking guests to their table is essential for creating a welcoming and friendly atmosphere at Texas Roadhouse. This interaction helps to set a positive tone for the guests' dining experience, making them feel valued and appreciated right from the moment they arrive.

Engaging with guests can also enhance their enjoyment and comfort as they transition into the dining area. Friendly banter or simple conversation not only makes the guests feel acknowledged but also reflects the restaurant's commitment to excellent customer service. A warm smile contributes to this experience by conveying friendliness and enthusiasm, encouraging guests to feel relaxed and excited about their meal.

In contrast, ignoring the guests or focusing exclusively on tasks would detract from the welcoming environment Texas Roadhouse aims to provide. Talking on the phone during this interaction is unprofessional and would create a disconnect between the hostess and the guests, undermining the personal touch that is crucial in the hospitality industry. Speed walking, on the other hand, might give the impression of being rushed or inattentive, which can make guests feel unimportant. Therefore, engaging positively with guests is key to a successful hosting experience.