What role does the board coordinator play in the seating process?

The board coordinator is primarily responsible for managing the seating process, ensuring that guests are seated efficiently and that tables are filled in a way that maximizes service quality and minimizes wait times. This role involves deciding the seating arrangements based on the restaurant's layout, party sizes, and other factors, while also maintaining a great rotation. A well-managed rotation helps improve table turnover, which directly impacts the restaurant's overall efficiency and profitability.

In contrast, the other roles listed do not specifically pertain to the board coordinator's responsibilities. Handling customer complaints is typically managed by a different staff member, such as a manager or a server. Preparing drinks for guests falls under the duties of the bar or waitstaff, not the board coordinator. Oversight of the kitchen staff is a managerial responsibility rather than a seating role. Therefore, the board coordinator's focus on seating arrangements and rotation is crucial for smooth operations and exceptional customer experiences at Texas Roadhouse.