What information should you collect when taking a to-go order?

Collecting the guest name, phone number, and order details is essential when taking a to-go order. This information serves several critical purposes.

First, the guest's name helps in personalizing the service and makes it easy for the staff to call out the order when it's ready for pickup. It creates a friendly atmosphere and enhances the guest experience.

Second, the phone number is crucial for communication. If there are any issues with the order or if the meal is delayed, staff can reach out to the guest directly to keep them informed, which increases satisfaction and trust.

Lastly, capturing the order details accurately ensures that the customer gets exactly what they requested, minimizing the chances of errors and enhancing overall service efficiency. When all this information is combined, it contributes to a smoother operation and helps in building a positive relationship with the guests.