Who is responsible for handling recooks?

The responsibility for handling recooks primarily falls to the manager in a restaurant setting. This is due to the fact that recooks typically occur when a dish is not prepared as expected or meets the guest's approval. The manager has the authority to address guest complaints and ensure that the issue is resolved to the customer's satisfaction.

When a recook is needed, the manager can determine the best course of action, which may include communicating with the kitchen staff to expedite a new dish, ensuring that proper quality standards are met, and following up with the guest to ensure they are satisfied with the resolution. This oversight helps maintain the restaurant's reputation for quality and customer service.

While servers might be involved in communicating the need for a recook or taking the complaint from the guest, it is ultimately the manager who oversees the resolution process, making it crucial for them to handle such situations effectively. The other roles, like the hostess or chef, may play supportive functions but do not hold the responsibility for managing the recook process directly.