When engaging a first-time guest, what is one of the key actions to take?

The key action when engaging a first-time guest is to hand them a menu. This approach invites guests to explore your offerings and helps create a welcoming atmosphere. Providing a menu allows the guest to see what food and drink options are available, making it easier for them to make a decision about their order. Furthermore, handing them a menu can be seen as a signal that they are welcome to sit down and enjoy their meal at your establishment.

While other options such as offering free drinks might seem appealing, they are not standard procedure and may complicate the engagement process. Similarly, tracking the guests on a clipboard or asking them to come back later does not contribute positively to their initial experience. Instead, handing them a menu focuses on customer engagement and enhances their introduction to your restaurant.