What should you do if a guest appears to be intoxicated?

If a guest appears to be intoxicated, the appropriate course of action is to notify the server to stop serving them and inform a manager. This response is grounded in responsible beverage service practices and the need to ensure guest safety as well as adherence to legal regulations regarding alcohol service.

When a guest shows signs of intoxication, it is vital to intervene to prevent further alcohol consumption. By having the server halt service, the establishment helps maintain a safe environment for all guests. Informing a manager is crucial as they have the authority and experience to handle the situation appropriately, which may include offering the guest alternative beverages, arranging transportation, or addressing any behavior that may be disruptive.

This approach also reflects the establishment’s commitment to responsible service, which is important for liability reasons and also enhances the overall dining experience by ensuring that all guests feel safe and respected. Providing water or asking them to leave without notifying a manager might not adequately address the situation or could lead to complications that could harm both the guest and the restaurant’s atmosphere.