What should be done if an intoxicated guest refuses to leave?

When handling a situation involving an intoxicated guest who refuses to leave, informing a manager for assistance is the most appropriate action. Managers are trained to deal with such situations and can take the necessary steps to ensure the safety of all guests and staff. They have the authority to exercise proper judgment in handling potentially volatile situations, and they often have established protocols for safely asking a guest to leave.

This approach protects both the hostess and the establishment, as managers can assess the situation and decide whether to engage security or police if needed. They also have experience in de-escalating situations effectively, reducing the risk of confrontation and ensuring that proper procedures are followed.

The other choices may not adequately address guest and staff safety or the legal implications related to serving intoxicated patrons. For example, calling the police immediately could escalate the situation unnecessarily, while asking another guest to intervene might put that individual at risk or lead to further conflict. Ignoring the guest is not a responsible option, as it could lead to disturbances that affect the dining experience of others.