What should a hostess emphasize when greeting returning guests?

Emphasizing making returning guests feel special and welcome is essential because it fosters a positive atmosphere and enhances their overall dining experience. When guests return, they likely seek recognition and appreciation for their loyalty. A warm greeting that acknowledges their presence can create a sense of belonging and community, which is vital in a restaurant environment like Texas Roadhouse.

By making an effort to make them feel valued, you strengthen their likelihood of returning and even recommending the establishment to others. This personalized acknowledgment can include a smile, a friendly tone, or even referencing a previous visit, which contributes to building rapport and encourages guests to feel at home.

Other options don't align as well with this goal. While discussing how long it has been since their last visit might seem relevant, it could inadvertently emphasize time instead of the enjoyment of their return. Offering a new menu item could distract from the welcome and appreciation guests deserve. Lastly, forgetting their previous preferences would not foster a welcoming environment; on the contrary, recognizing their tastes reinforces the connection and warmth that a good hostess aims to deliver.