What should a host do when taking names for the waiting list?

When taking names for the waiting list, it is important for a host to gather complete information about the guests' party. This includes not only the names of the individuals but also the size of their party and providing them with accurate wait times.

This practice enhances the guest experience by ensuring that they feel acknowledged and informed. When a host knows the number of guests, they can make better estimates about how long the wait will be. Providing accurate quote times helps manage guests’ expectations and reduces frustration, as they are informed about when they can expect to be seated.

Guests appreciate a personal touch, and taking the time to gather full information shows that the restaurant values their patronage. This approach encourages a welcoming atmosphere and improves overall guest satisfaction.