What is the recommended action if you quoted a wait time of 10-20 minutes and seated that party 25 minutes ago?

The recommended action would be to increase the wait time by an additional 5 minutes in this scenario. When a party is quoted a wait time of 10-20 minutes, it is understood that this is an estimate, often based on current seating availability and turnover rates. If the party was seated 25 minutes ago, it indicates they have been waiting longer than the original time frame given.

By increasing the wait time, you're managing expectations appropriately and preparing the guests for a potential delay. It's important in hospitality to ensure that guests feel informed and valued throughout their experience, especially if they encounter a longer-than-expected wait. This measure helps maintain transparency and trust, which are vital to customer satisfaction. This response shows sensitivity to the guests' time and helps to reduce potential frustration from wait times that extend beyond what they were originally told.