What is the proper action when answering a telephone call from a guest?

When answering a telephone call from a guest, the proper action is to smile. Smiling, even when you are on the phone, can be heard in your voice and conveys warmth and friendliness to the caller. This positive demeanor sets a welcoming tone for the conversation and helps establish a good first impression. A friendly approach can also make guests feel appreciated and valued, enhancing their overall experience with the establishment, even before they arrive.

Other actions, such as transferring the call immediately, ignoring the call, or letting it ring, do not provide the kind of personal touch that is essential in hospitality. Transferring a call without first properly answering can come off as dismissive. Ignoring or letting the phone ring can lead to frustration for the guest, which runs counter to the customer service ethos that Texas Roadhouse promotes. Being attentive and eager to assist guests over the phone is crucial in maintaining a welcoming environment.