What is a key responsibility of a seater/greeter?

A key responsibility of a seater or greeter is to open doors and greet guests. This role is essential in creating a welcoming atmosphere for visitors as they arrive at the restaurant. The greeter sets the tone for the dining experience by providing a friendly and warm welcome, which helps to make guests feel valued and appreciated from the moment they walk in.

The act of greeting guests is also significant for managing the flow of people into the restaurant. It allows the host to assess seating arrangements, guide patrons to their tables, and build rapport with guests, making them more likely to enjoy their time and return in the future. This welcoming gesture is a crucial first step in establishing a positive dining experience.

In contrast, responsibilities such as assigning tables to servers, taking orders, or delivering food fall into the domains of roles like servers or kitchen staff, rather than those of a greeter or seater. The focus for a greeter is primarily on customer interaction and creating a positive initial impression.