What does "ticket time" refer to in a restaurant?

"Ticket time" refers specifically to the duration an order takes from the moment it is entered into the restaurant's system until it is served to the customer. This metric is crucial for restaurant operations as it reflects the efficiency of the kitchen and service staff. A shorter ticket time generally indicates a well-organized workflow, contributing to overall customer satisfaction, as guests expect timely service once they place their orders.

Understanding ticket time helps hostesses manage expectations for patrons by providing accurate wait times. It can also impact staffing decisions, inventory management, and can be an essential factor in maintaining high standards of service. While the concept of time associated with preparing meals or greeting guests is important, they do not encapsulate the complete process tracked by ticket time. Similarly, waiting time for a table does not directly relate to the timing of the food preparation and serving process.