What does a relay assisted call involve?

A relay assisted call specifically refers to a situation where a guest utilizes a relay assistant to facilitate communication. This means that the relay assistant acts as an intermediary, allowing individuals who are deaf, hard of hearing, or speech-impaired to communicate with others who may not be familiar with sign language or their specific communication needs. The relay assistant interprets spoken words into text, or vice versa, ensuring that both parties can effectively communicate.

In a restaurant environment, understanding the nature of such calls is crucial for effective customer service. It ensures that the hostess can adequately assist guests who rely on this type of service, providing them with the same level of care and attention as any other guest. This awareness helps prevent potential misunderstandings or miscommunications, which could negatively impact the dining experience.

Other options mention forms of communication but do not accurately describe the specific nature of a relay assisted call. For instance, a video interpreter provides visual communication through sign language rather than a relay assistant, and using a smartphone app does not fit the definition of relay assistance either. Thus, focusing on the role of the relay assistant in facilitating communication clarifies what a relay assisted call entails.