How should you greet a guest on the phone?

When greeting a guest on the phone, it is essential to create a friendly and welcoming atmosphere. Asking if it’s okay to put them on hold shows respect for their time and ensures that they feel valued. This approach indicates that you are attentive to their needs and want to ensure they are comfortable before proceeding to hold them.

This method enhances customer experience by providing a polite and considerate interaction. It acknowledges that the guest may have questions or orders to place, showing that their communication is a priority.

In contrast, immediate actions that do not involve a greeting or that disregard the guest's preferences can establish a negative tone. Engaging the caller with a friendly introduction followed by checking if they are comfortable with being placed on hold fosters a positive connection, which is critical in service roles.