How long should a phone call not be left on hold?

The ideal duration for leaving a caller on hold is crucial for maintaining a positive customer experience. The correct choice indicates that a phone call should not be left on hold for more than 30 seconds. This timeframe helps ensure that guests feel valued and that their time is being respected. Long hold times can lead to frustration and create a negative impression of the establishment.

Setting a limit of 30 seconds allows hostesses to manage calls efficiently while also providing timely assistance, which is essential in a fast-paced environment like Texas Roadhouse. Regularly checking in with the caller, if they must be placed on hold, can also enhance customer satisfaction by demonstrating attentiveness to their needs. In contrast, longer hold times can potentially drive customers away or lead to dissatisfaction.